At AR Earthmovers LLP, we strive to provide high-quality products and services. However, if you encounter any issues with your purchase, we have outlined the return and refund policy below.

1. Return Conditions

To be eligible for a return:

• The product must be returned within 7 days from the date of delivery.
• The product should be unused and in its original, unopened packaging.
• Products that have been installed are not eligible for a refund but may be eligible for an exchange under certain conditions.
• Proof of purchase (such as an invoice or order confirmation) is required.

2. Defective, Incorrect, or Damaged Products

If you receive a defective, incorrect, or damaged product, please contact us within 7 days of receiving it. You can contact us via email at [email protected] or [email protected], providing details and any photos of the issue.

3. Refund Policy

Refunds are only applicable under the following conditions:

• The product is defective, incorrect, or damaged, and the return is made within 7 days from delivery.
• The product must be returned in its original condition, unused, and with all original packaging and documentation.
• Refunds will only cover the product price. Shipping charges or installation fees are non-refundable.

Note: Products that have been installed are not eligible for a refund but can be exchanged if defective or incorrect, as outlined below.

4. Exchange Policy for Installed Products

If the product has been installed, it cannot be refunded. However, if the product is found to be defective or incorrect, we will offer an exchange. The following conditions apply:

• The product must be installed by a technician or per our installation instructions.
• The exchange request must be made within 7 days of delivery.
• The defective or incorrect product must be returned before processing the exchange.

5. How to Initiate a Return or Exchange

To return or exchange a product:

1. Please email us at [email protected] or [email protected] with your order number, reason for return or exchange, and any relevant images.
2. We will provide you with return instructions and a return authorization.
3. We will process your refund or exchange once we receive the returned product and verify its condition.

6. Non-returnable Products

The following products cannot be returned:

• Products that have been installed or used.
• Products that are not in original condition or packaging.
• Custom-made or special order products.
• Products returned after 7 days from delivery.

7. Shipping Costs for Returns

• Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
• In cases where the product is defective or incorrect, AR Earthmovers LLP will cover the return shipping costs.

8. Refund Processing Time

Once we receive the returned product, we will process your refund within 7-10 business days. The refund will be credited to the original payment method used during the purchase.

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If you have any questions or concerns about our return and refund policy, please feel free to contact our customer support team at [email protected] or [email protected].

Thank you for choosing AR Earthmovers LLP!