Frequently Asked Questions
How do I request a quote for loader spare parts?
To request a quote, simply visit our website and fill out the quote request form by providing the details of the spare parts you need along with the machine model. You can also reach out to us by email at [email protected] or [email protected].
What happens after I request a quote?
After receiving your quote request, our team will contact you via phone or email to confirm your requirements based on your machine model and spare parts specifications.
How will I receive the quotation?
Once your requirements are confirmed, we will send you a detailed quotation that includes pricing and estimated delivery timelines via email.
What do I do after receiving the quotation?
After reviewing the quotation, you can confirm your order by replying to the email or contacting us directly to approve the details.
Is there an advance payment required?
Yes, we require a 50% advance payment upon confirming the order to proceed with dispatch.
How can I make the advance payment?
You can make the advance payment via bank transfer, online payment methods, or any other method provided by our team at the time of order confirmation.
What happens after I make the advance payment?
Once we receive the 50% advance payment, we will proceed with processing and dispatching your order.
Do I need to arrange for installation of the parts?
You can either install the parts yourself or request a visit from our technician. Our skilled mechanic can visit your site to install the parts in your loader machine.
Is there an additional charge for the mechanic’s visit?
Yes, if you opt for our mechanic to visit your site, there will be an additional charge to cover travel, food, and other expenses incurred during the visit.
What if I don't need a mechanic for installation?
If you prefer to install the parts yourself, you can do so, and the remaining 50% payment is due upon delivery of the parts.
How do I make the full payment?
After receiving the parts, you can complete the remaining 50% payment. You can make the payment via the same methods used for the advance payment.
What should I do if the parts are defective?
If you find any defective parts, please contact us immediately. We will replace the defective parts within the agreed time frame and cover any shipping costs for the replacement.
How long does it take to replace defective parts?
We aim to resolve defective parts issues within a few business days. The exact timeline may vary based on availability and location.
Do you sell spare parts for all types of wheel loaders?
Yes, we specialize in supplying spare parts for all types of wheel loaders, regardless of the make or model.
Where are your services available?
AR Earthmovers LLP is a pan-India service provider. We offer our products and services nationwide, with a registered office in Cuttack, Odisha, and a branch in Kolkata, West Bengal.
How long does it take to receive the spare parts after placing an order?
The delivery time depends on the availability of the parts and your location. Typically, parts are delivered within a few days to a couple of weeks.
Can I return parts if I no longer need them?
Returns are only accepted if the parts are defective, incorrect, or damaged. Please refer to our return policy for more detailed terms.
What should I do if the parts don't fit my machine?
If the parts do not fit your machine due to a mistake on our end, we will replace them at no additional cost. Please contact our customer support for assistance.
Do you offer warranties on your products?
Yes, all spare parts sold by AR Earthmovers LLP come with a warranty. The warranty details will be provided with each part. Check product additional information.
Are your spare parts OEM (Original Equipment Manufacturer) or aftermarket?
We supply both OEM (Original Equipment Manufacturer) and high-quality aftermarket parts, depending on your preference and the specific requirements of your machine.
How can I track my order once it's shipped?
Once your order is dispatched, we will provide you with tracking information, which you can use to monitor the status of your delivery.
Do you offer discounts for bulk orders?
Yes, we offer discounts on bulk orders. Please contact us at [email protected] or [email protected] to discuss pricing for larger orders.
Can I cancel my order after it has been confirmed?
Orders can only be canceled before dispatch. Please get in touch with us immediately if you wish to cancel your order.
Do you have a minimum order requirement?
No, we do not have a minimum order requirement. You can order as many or as few parts as needed.
What payment methods do you accept?
We accept various payment methods, including bank transfer, cheque, COD up to 10000/-, and UPI Method.
Do you provide installation instructions for spare parts?
Yes, each order comes with detailed installation instructions. If you prefer, you can also request a visit from our mechanic to assist with installation.
How do I contact your customer support team?
You can reach our customer support team via email at [email protected] or [email protected], or by calling our office at our registered address in Cuttack, Odisha, or our Kolkata, West Bengal branch.
Do you provide spare parts for older loader models?
Yes, we supply spare parts for both new and older loader models. If you need help identifying the correct parts for your machine, our team can assist you.
Can I schedule an engineer’s visit in advance?
Yes, you can schedule an engineer’s visit for installation or assistance by confirming the details with us at the time of order.
What should I do if I need help selecting the right spare parts?
If you’re unsure about which parts you need, our team can help you select the correct parts based on your loader’s make and model. Contact us by email at [email protected] or [email protected], or call our office.